Assistant Manager – Human Resources Business Partner (HRBP)

About the role

The Assistant Manager – Human Resources Business Partner (HRBP) supports business leaders by implementing HR programs and providing guidance on employee relations, performance management, engagement, and policy compliance. The role works closely with managers and employees to foster a positive work environment and help achieve business objectives.

Key responsibilities

• Partner with managers to support HR initiatives and business goals.
• Provide guidance on employee relations, performance management, and company policies.
• Assist in implementing performance reviews, promotions, and development plans.
• Support employee engagement, recognition, and retention programs.
• Handle employee concerns, disciplinary cases, and investigations with proper documentation.
• Coordinate onboarding, transfers, and separation processes.
• Collaborate with Corporate HR on training, compensation & benefits, and organizational development.
• Monitor HR metrics (attrition, attendance, performance) and prepare reports.
• Ensure compliance with labor laws, company policies, and HR procedures.
• Conduct HR orientations, training sessions, and presentations as needed.
• Recommend process improvements to enhance HR service delivery.

Required profile

• Bachelor's degree in psychology, HR Management, Business Administration or related field.
• 3–5 years of HR experience, preferably in a BPO/contact‑center environment.
• At least 1 year in a supervisory, team‑lead or assistant‑manager role.
• Knowledge of employee relations, labor laws, performance management and HR operations.
• Strong communication, interpersonal, problem‑solving and leadership abilities.
• Willingness to work in office shifts and manage a small team of 2‑3 staff.

Required skills

• Proficiency in Microsoft Office.
• Experience with HR reporting tools.