Assistant Manager – Front Office

About the role

Raffles Udaipur is seeking an enthusiastic and detail‑oriented Assistant Manager to join its Front Office team. Reporting to the Front Office Manager, you will help ensure smooth daily operations, deliver exceptional guest experiences, and support a culture of excellence in a luxury hospitality environment.

Key responsibilities

• Oversee day‑to‑day front desk operations, including guest check‑ins, check‑outs, loyalty program enrollment and comprehensive reporting.
• Supervise and manage the front office team during assigned shifts, fostering accountability and high performance.
• Lead onboarding and training initiatives to develop team members’ skills and competencies.
• Deliver outstanding guest service experiences, building loyalty and exceeding expectations.
• Handle guest inquiries and concerns with empathy, resolving issues efficiently and transparently.
• Manage emergency situations and security concerns in line with hotel procedures.
• Monitor front office performance metrics and provide actionable feedback to staff.
• Collaborate with other departments to ensure seamless hotel operations and guest satisfaction.
• Maintain accurate records, reports and documentation related to front office activities.
• Support the Front Office Manager in implementing operational improvements and strategic initiatives.

Required profile

• Proven experience as an Assistant Manager in Front Office operations or as a Front Office Supervisor.
• Advanced proficiency with Opera Cloud and other front office management systems.
• Strong knowledge of front office procedures, protocols and best practices.
• Excellent communication and interpersonal skills.
• Demonstrated problem‑solving and conflict‑resolution capabilities.
• Strong organizational and time‑management skills with meticulous attention to detail.
• Ability to act independently and make decisive decisions regarding team and guest safety.
• Customer‑focused mindset with a commitment to delivering exceptional service.
• Resilience and adaptability to thrive in a fast‑paced, dynamic environment.

Required skills

• Opera Cloud