Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front‑office operations at a hospitality property in New Delhi. This role ensures smooth check‑in and check‑out processes, high guest satisfaction, and effective team performance across the Bell staff, switchboard, and front‑desk areas.

Key responsibilities

• Supervise and coach front‑desk, bell, and switchboard staff on daily duties.
• Manage day‑to‑day front‑office operations, ensuring service standards and guest expectations are met.
• Handle guest complaints, resolve disputes, and follow up on feedback to improve service quality.
• Collaborate with the Front Office Manager to set goals, monitor performance, and implement corrective action plans.
• Recognize and reward employee achievements, fostering a collaborative and motivated team environment.
• Maintain accurate records, oversee financial transactions, and support budgeting activities for the department.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, OR an associate degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills, with the ability to lead, influence, and build trust among team members.
• Demonstrated integrity, honesty, and a customer‑focused mindset.
• Ability to work flexible hours and step in for team members when needed.

Required skills

• N/A