Application Tech Support Practitioner

About the role

The Application Tech Support Practitioner serves as the primary liaison between clients and our applications, ensuring smooth operation of world‑class systems. You will use strong communication skills to diagnose issues, design solutions, and maintain high client satisfaction.

Key responsibilities

• Provide voice‑based Service Desk support to clients, handling inquiries in both English and French.
• Diagnose and resolve software and hardware problems, leveraging remote‑desktop tools and help‑desk platforms.
• Document incidents, escalate complex cases, and contribute to knowledge‑base articles.
• Participate actively in team discussions and become a subject‑matter expert for the application suite.
• Maintain consistent client communication to ensure issue resolution and satisfaction.

Required profile

• Minimum 2 years of experience in Service Desk Management.
• Full‑time education of 15 years (equivalent to a bachelor’s level).
• Fluent in French to support French‑speaking customers.
• Strong analytical abilities and a customer‑focused mindset.

Required skills

• Service Desk Management
• Service Desk Voice Support
• Remote desktop applications
• Help desk software
• IT service management principles
• Troubleshooting of software and hardware issues