Application Tech Support Practitioner

About the role

The Application Tech Support Practitioner acts as the primary interface between clients and the applications they use. Based in Gurugram, you will leverage strong communication skills and deep product knowledge to keep world‑class systems running smoothly and to ensure high client satisfaction.

Key responsibilities

• Provide first‑line support, accurately defining client issues and delivering effective resolutions.
• Participate actively in team discussions and become a subject‑matter expert.
• Assist in developing and improving support processes to enhance service delivery.
• Train and mentor junior team members on service‑desk operations.
• Maintain detailed incident records using ticketing systems.

Required profile

• Minimum 2 years of experience in Service Desk Management.
• At least 15 years of full‑time education.
• Fluent in French with excellent verbal and written communication skills.
• Ability to work onsite in Gurugram and collaborate with global teams.

Required skills

• Service Desk Management
• Service Desk Voice Support
• ITIL framework (good to have)
• Incident management
• Ticketing systems
• Troubleshooting technical issues