Analyst - Media Enabled Services

About the role

Tata Communications is hiring an Analyst for its Media Enabled Services team. The role covers network operations and maintenance and is an operational position that may seek guidance and advice to deliver quality outcomes.

Key responsibilities

• Maintain, administer, upgrade and troubleshoot network tools and equipment
• Assist with and implement installations for new and existing customer and internal projects, including terminations, testing and labelling of transmission media and hardware
• Ensure service level agreements (SLAs) are met and work proactively to maintain them
• Conduct vulnerability assessments for networks, servers, applications and operating systems
• Carry out network security audits and scans on a predetermined basis, and track vulnerabilities over time for metrics
• Keep all tools and related documents such as SOPs up to date

Required profile

• Graduate with 0-4 years of experience
• Prior experience providing technical support in fast-paced, high-availability, 24x7 environments
• Demonstrated problem-solving skills

Required skills

• Knowledge of network and operating systems