AMS Presales Senior Consultant

About the role

Bosch Global Software Technologies Private Limited, a 100% owned subsidiary of Robert Bosch GmbH and the largest software development centre of Bosch outside Germany, is hiring an AMS Presales Senior Consultant in Bengaluru. The role covers end-to-end Application Managed Services (AMS) for enterprise applications, with a strong emphasis on moving beyond traditional L1/L2/L3 support toward automation, AI-assisted resolution and transformation.

Key responsibilities

• Manage end-to-end AMS services, ensuring availability, stability, performance and SLA adherence, and manage incidents, service requests, problems and changes
• Drive incident reduction through root-cause analysis and preventive actions, monitor application health and ensure smooth application transitions into AMS
• Support SAP applications (S/4HANA, ECC, FICO, MM/SD/PP, SuccessFactors, Ariba, BW/4HANA, Basis, integration) and Oracle applications (E-Business Suite, Fusion Cloud, ERP, HCM, SCM, database)
• Support non-SAP ecosystems such as Microsoft Dynamics/D365, Salesforce, ServiceNow, Workday, MES, PLM, supply chain apps and custom Java/.NET applications
• Identify opportunities for automation, AI-assisted incident resolution, automated monitoring, self-healing, chatbots, predictive incident management and shift-left/self-service capabilities
• Apply ITIL/ITSM practices (incident, problem, change, service request, knowledge, SLA/KPI, major incident, reporting, CSIM); ServiceNow, Jira or BMC experience is desirable
• Participate in application transition, due diligence, runbook development, SLA/KPI definition, stabilization, cloud migration-related AMS and application modernization
• Work with CIO/CTO and business stakeholders, coordinate with SAP, Oracle, Microsoft and other partners, manage escalations and governance meetings

Required profile

• Bachelor's degree in engineering, computer science, information technology or equivalent
• 8-15 years of IT experience, preferably with significant AMS exposure
• Experience in a large enterprise, GSI or multi-vendor environment
• Strong communication and stakeholder-management skills, able to work across technology and business teams

Required skills

• Application Managed Services and application support
• ITIL/ITSM and SLA/KPI management
• Advantageous: SAP and Oracle environments, manufacturing apps, global AMS engagements, large-scale transitions, cloud AMS, AIOps, GenAI-powered support, ServiceNow automation, RPA, ITIL certification, GSI/managed services experience