Account Manager – Healthcare IT (US Shift EST)

About the role

We are seeking an experienced Account Manager to lead our Healthcare IT services portfolio for US‑based clients. Working on an EST shift from Bangalore, you will act as the primary advocate for healthcare customers, ensuring service excellence while driving account growth.

Key responsibilities

• Serve as the main point of contact for client inquiries, building long‑term strategic partnerships in the healthcare sector.
• Identify and pursue upsell, cross‑sell, and renewal opportunities based on deep product knowledge.
• Collaborate with delivery and internal teams to craft tailored proposals that address complex client challenges.
• Monitor account budgets, deliverables, and contract renewals to meet client objectives.
• Produce regular progress reports for clients and internal leadership and contribute to strategy sessions.

Required profile

• 6+ years of proven sales or account management experience in IT services, specifically with healthcare accounts.
• Excellent written and verbal communication skills for a US healthcare audience.
• Strong multitasking ability and attention to detail across multiple accounts.
• Demonstrated organizational skills and ability to manage competing priorities.

Required skills

• Hands‑on proficiency with Salesforce.
• Experience with Customer Relationship Management (CRM) platforms.