Travel Agent - Firstline

About the role

Etraveli Group, a global flight technology provider partnering with platforms such as Booking.com, Google Flights, Skyscanner and Kayak, is hiring a Travel Agent for its Firstline customer service team in Pune. The agent reports to the Team Lead and works in a modern call centre within a dynamic customer support team.

Key responsibilities

• Manage high call and email volumes and deliver quality service to customers.
• Sell products such as flights, hotels, car rentals and insurance.
• Work 24/7 according to schedule, including night shifts.
• Stay updated on changes by communicating closely with other departments.

Required profile

• At least one year of experience in a call centre environment.
• Excellent written and verbal English.
• Self-driven, proactive and results-oriented, with good attention to detail.
• Well organised, persistent, able to multi-task and work under pressure.
• Customer service and sales skills; travel industry knowledge is a plus.

Required skills

• Competent quantitative skills (good at calculations).
• Ability to multi-task in a fast-paced environment.

What we offer

• Employee Assistance Program covering counselling and financial guidance.
• Term life insurance with a fixed-coverage death benefit.
• Medical insurance covering medical expenses.
• Meal coupons.
• Performance-based incentives.
• Learning and development sessions.