Transportation Generalist – US Freight Brokerage

About the role

Loop Service, LLC is hiring Transportation Generalists to support US freight brokerages from its Chandigarh office. You will be trained on the full freight‑brokerage workflow and placed in a role that matches your strengths, with the opportunity to move between functions as the business expands.

Key responsibilities

• Communicate daily with US carriers, drivers, dispatchers and customers via phone, email and chat.
• Use the TMS and load‑board platforms (e.g., DAT, Truckstop) to post, search, book and track loads accurately.
• Maintain up‑to‑date load records, notes and documents at every stage of the shipment.
• Identify and resolve issues early, such as late pickups, missed appointments or rate disputes, and meet daily targets for calls, loads covered and updates.
• Perform role‑specific duties such as negotiating rates (Carrier Sales), building customer loads and handling quotes (Account Coordinator), updating ETAs and managing appointments (Track & Trace), vetting new carriers (Carrier Onboarding) or processing PODs and billing files (Operations Support).

Required profile

• Graduate in any discipline with strong spoken and written English.
• Willingness to work night‑shift US hours onsite in Chandigarh.
• Confident on the phone, organized and able to manage multiple tasks simultaneously.
• Basic proficiency with email, Excel/Google Sheets and web‑based tools.

Required skills

• Email communication tools.
• Excel and Google Sheets.
• Web‑based applications.
• Transportation Management System (TMS).
• Load‑board platforms such as DAT and Truckstop.

What we offer

• Paid training on the US freight‑brokerage workflow.
• Exposure to multiple roles with a clear path to Team Lead and specialist positions.
• Performance incentives, including commissions for Carrier Sales.
• Night‑shift allowance and a collaborative onsite team environment.