Training & Quality Manager

About the role

The Training & Quality Manager will lead the design, delivery and continuous improvement of training programs while overseeing quality assurance across back‑office operations. This role partners with cross‑functional teams to ensure training aligns with client expectations and organizational goals.

Key responsibilities

• Develop and implement comprehensive training programs based on project specifications and client needs.
• Manage and oversee the quality assurance process to ensure alignment with industry standards and customer satisfaction.
• Lead continuous improvement initiatives using Six Sigma methodologies to enhance service delivery and operational excellence.
• Conduct regular assessments and audits of training effectiveness and quality control processes.
• Collaborate with department heads to identify training needs and facilitate workshops and training sessions.
• Establish and maintain effective communication with clients to assess their training and quality assurance needs.
• Mentor and lead the training and quality team, fostering a positive and productive work environment.

Required profile

• Bachelor's degree in Business Administration, Education, or a related field.
• 8+ years of experience in training, quality assurance or related fields, with at least 3 years in a managerial role.
• Six Sigma certification (Green or Black Belt) preferred.
• Train‑the‑Trainer certification or equivalent experience in training and development.

Required skills

• Proficiency in Microsoft Office.
• Experience with training software applications (LMS).
• Knowledge of quality assurance methodologies and tools.
• Familiarity with Six Sigma methodology.

What we offer

• Provident Fund (PF), gratuity, mediclaim and other statutory benefits.
• Flexible work hours to accommodate training schedules.
• Occasional travel for client meetings and training sessions.