Tracking & Tracing Coordinator (Night Shift)

About the role

We are seeking a proactive Tracking & Tracing Coordinator to support our Canadian trucking operations. The role is focused on real‑time monitoring of shipments, ensuring customers receive timely updates, and handling after‑hours tracking needs.

Key responsibilities

• Monitor trucks and shipments in real time across Canadian routes.
• Provide accurate status updates to customers and internal teams.
• Coordinate with drivers, dispatchers, and customers to resolve issues.
• Follow up on pickup and delivery status and document any delays or service problems.
• Escalate breakdowns, delays, or other incidents promptly.
• Maintain daily tracking records and generate reports.
• Handle after‑hours tracking and tracing requirements during night shifts.

Required profile

• 1–3+ years of experience in logistics or trucking, preferably Canadian operations.
• Strong communication and follow‑up abilities.
• Comfortable working night shifts and under pressure.
• Ability to manage multiple shipments simultaneously.

Required skills

• Experience with Transportation Management Systems (TMS) or similar tracking software.

What we offer

• Opportunity to grow within a fast‑expanding North American transportation network.
• Remote work flexibility with occasional on‑site coordination.