Territory Service Representative – Logistics Operations

About the role

The Territory Service Representative is responsible for the timely pickup and delivery of shipments within an assigned territory, acting as the face of Blue Dart for customers. The role ensures shipments are handled safely, documentation is accurate, and service standards are met.

Key responsibilities

• Perform timely pickup and delivery of customer shipments, ensuring adherence to committed service timelines.
• Verify shipment details before pickup and delivery and handle shipments carefully to prevent damage or loss.
• Collect Cash on Delivery (COD) payments, obtain Proof of Delivery (POD) and required documentation, and report any discrepancies.
• Scan shipments using handheld devices or approved digital platforms and update status in real time while following SOPs.
• Follow road safety guidelines, wear the prescribed uniform and personal protective equipment, and report accidents or unsafe conditions immediately.
• Maintain the assigned vehicle in roadworthy condition, ensuring valid documents, cleanliness, and timely maintenance.

Required profile

• Maintain high standards of personal grooming, professional appearance, and wear the Blue Dart uniform and identity card while on duty.
• Demonstrate punctuality, discipline, and adherence to company policies, standard operating procedures, and safety guidelines.