Territory Service Representative – Pickup & Delivery

About the role

The Territory Service Representative is responsible for ensuring timely pickup and delivery of shipments within an assigned territory. This role combines operational efficiency with direct customer interaction, representing Blue Dart’s service standards on the ground.

Key responsibilities

• Perform timely pickup and delivery of customer shipments within the assigned route or territory.
• Verify shipment details before pickup and delivery and handle shipments carefully to prevent damage or loss.
• Collect Cash on Delivery (COD) payments, ensure accurate cash handling and timely remittance.
• Obtain Proof of Delivery and required shipment documentation, ensuring accuracy and compliance.
• Scan shipments using handheld devices or approved digital platforms and update status in real time.
• Follow road safety guidelines, wear prescribed uniform and protective equipment, and report accidents or unsafe conditions.
• Maintain personal grooming, hygiene, and professional appearance while representing the Blue Dart brand positively.
• Collaborate with shift in‑charges and branch operations teams, supporting colleagues during contingencies and contributing to productivity goals.