Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations (TSR) is the on‑ground face of Blue Dart, responsible for ensuring timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience.

Key responsibilities

• Collect and deliver shipments on schedule, adhering to Blue Dart’s operational procedures.
• Handle shipments safely, perform accurate scanning, and ensure proof‑of‑delivery compliance.
• Manage cash‑on‑delivery (COD) collections and provide correct documentation.
• Coordinate with the Inbound or Outbound Shift In‑charge and branch operations team to meet service commitments.
• Travel within the territory as required (approximately 25% travel).

Required profile

• Ability to work shift schedules (inbound or outbound) as needed.
• Strong customer‑service orientation and professional representation of the Blue Dart brand.
• Willingness to travel within the assigned territory.

Required skills

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities for cross‑functional growth, succession planning, and global career paths.
• A supportive culture recognized among India’s Top 100 Great Places to Work.