Territory Service Representative

About the role

The Territory Service Representative is responsible for managing the end‑to‑end delivery process within an assigned geographic area. This role involves handling shipments, interacting directly with customers, and ensuring accurate documentation of all delivery activities.

Key responsibilities

• Unload bags from vehicles and scan shipments upon arrival.
• Outscan shipments according to the delivery route and deliver them to the correct address.
• Obtain customer acknowledgment for each delivery and record it.
• Update the system with undelivered status when necessary.
• Hand over undelivered shipments and cash‑on‑delivery amounts to the supervisor on the same day.
• Perform timely pickups at customer locations before the cut‑off time.
• If shipments are serviceable, count them, obtain customer acknowledgment, and record the count.
• Inscan shipments after returning to the office, enter data into the system, and manage onward connections.

Required profile

• Physical ability to unload and handle bags of goods.
• Strong attention to detail for scanning and data entry.
• Good communication skills to interact with customers and obtain acknowledgments.
• Reliability in meeting delivery schedules and cut‑off times.
• Basic numeracy for handling COD amounts and shipment counts.

Required skills