Territory Service Representative

About the role

The Territory Service Representative is responsible for managing the end‑to‑end delivery process within an assigned geographic area. This role involves handling shipments, interacting directly with customers, and ensuring accurate documentation of all deliveries and collections.

Key responsibilities

• Unload bags from vehicles and scan each shipment upon arrival.
• Outscan shipments according to the planned delivery route.
• Deliver packages to the correct address and obtain customer acknowledgment.
• Update the system with undelivered status when necessary.
• Hand over undelivered shipments and cash‑on‑delivery (COD) amounts to the supervisor on the same day.
• Perform timely pickups from customer locations before cut‑off times.
• If shipments are serviceable, count them, obtain customer acknowledgment, and record the count.
• In‑scan shipments after returning to the office and enter data into the system.
• Handle onward connections and any related administrative tasks.

Required profile

• Ability to lift and handle packages safely.
• Strong attention to detail for accurate scanning and documentation.
• Good communication skills for interacting with customers and obtaining acknowledgments.
• Reliability and punctuality to meet delivery and pickup schedules.
• Basic numeracy for handling COD amounts.

Required skills

What we offer

• Opportunity to work in a dynamic logistics environment.
• Hands‑on experience with shipment tracking and delivery processes.