Territory Service Representative

About the role

The Territory Service Representative is responsible for end‑to‑end handling of shipments within an assigned territory. This includes receiving, sorting, loading, delivering, and collecting parcels while ensuring accurate documentation and compliance with company procedures.

Key responsibilities

• Unload bags from the vehicle and scan each shipment upon arrival.
• Perform primary and secondary sorting, then out‑scan shipments according to the delivery route.
• Deliver parcels to the exact customer address and capture acknowledgment via a BYOD device.
• Update status codes for any undelivered shipments and hand over COD amounts to the supervisor on the same day.
• Follow SOPs for timely pickups, verify serviceable locations, count shipments, and obtain customer signatures on pickup sheets.
• In‑scan shipments at the office, manage rapid entry, and ensure proper bagging and loading of canvas bags into the vehicle.
• Maintain proper dress code, carry field bags, and adhere to scheduled connection times.

Required profile

• Ability to follow standard operating procedures and safety guidelines.
• Physical capability to handle loading and unloading of bags.
• Attention to detail for accurate scanning and documentation.

Required skills

• Operation of handheld barcode scanners.
• Use of mobile devices for electronic acknowledgment (BYOD).

What we offer

• Structured training on delivery processes.
• Opportunities for growth within a logistics network.