Territory Service Representative

About the role

The Territory Service Representative is responsible for end‑to‑end handling of shipments within a defined area. The role combines vehicle loading, parcel sorting, delivery, and pickup operations while ensuring accurate documentation and cash‑on‑delivery handling.

Key responsibilities

• Unload bags from the vehicle and scan each shipment upon arrival.
• Perform primary and secondary sorting of parcels and load them into canvas bags for transport.
• Deliver shipments to the correct address, obtain customer acknowledgment via a BYOD device, and update status codes for any undelivered items.
• Hand over cash‑on‑delivery amounts to the supervisor on the same day and transfer undelivered parcels to the supervisor.
• Follow the prescribed dress code and carry field bags for all delivery points.
• Execute pickups according to SOP, verify serviceable locations, count shipments, obtain acknowledgment, and in‑scan parcels at the office.
• Maintain timely connections by reaching each location as scheduled.

Required profile

• Ability to follow standard operating procedures for loading, sorting, delivery and pickup.
• Willingness to adhere to a proper dress code and carry required field equipment.
• Capability to handle cash‑on‑delivery transactions and documentation accurately.
• Physical fitness to unload bags and handle shipments throughout the day.

Required skills