Territory Service Representative (Biker)

About the role

The Territory Service Representative (Biker) is responsible for end‑to‑end parcel handling within a defined territory. You will load, sort, scan, and deliver shipments directly to customers, ensuring accurate documentation and timely service.

Key responsibilities

• Unload bags from the delivery vehicle and scan each shipment.
• Perform primary and secondary sorting, then out‑scan shipments according to the delivery route.
• Deliver parcels to the exact address and capture customer acknowledgment using a personal device (BYOD).
• Update status codes for undelivered items and hand over COD amounts to the supervisor on the same day.
• Follow SOP for pickups, verify serviceable locations, count shipments, and record acknowledgments on pickup sheets.
• In‑scan shipments at the office, manage rapid entry, and ensure proper bagging and loading of canvas bags.
• Maintain proper dress code, carry field bags, and adhere to cut‑off timings for pickups and deliveries.

Required profile

• Ability to ride a bike safely and handle physical loading/unloading of parcels.
• Attention to detail for scanning and documentation.
• Willingness to follow SOPs, training briefings, and dress code requirements.
• Good communication skills for customer acknowledgment.

Required skills

• Barcode scanning using mobile devices.
• Operation of personal (BYOD) devices for data capture.