Telecaller & Appointment Setter

About the role

Spazay Interiors, a premium interior design and renovation firm, is seeking a full‑time Telecaller & Appointment Setter. You will be the first point of contact for prospective homeowners, qualifying their needs and scheduling consultations for the design and sales teams.

Key responsibilities

• Make a high volume of outbound calls to prospective clients and qualify leads.
• Introduce Spazay Interiors and clearly explain our interior design services.
• Gather information on homeowners' project details, timelines, and budgets.
• Schedule qualified appointments and consultation meetings for the sales/design team.
• Follow up consistently via calls and WhatsApp to maximise appointment conversions.
• Maintain accurate records of calls, follow‑ups, lead status, and appointments in the CRM.
• Coordinate closely with the sales team for smooth handover of qualified leads.
• Handle basic objections and guide prospects toward the next step.

Required profile

• Excellent verbal communication in English and Hindi.
• Comfortable speaking with high‑net‑worth individuals, NRIs, and premium clientele.
• Strong rapport‑building, listening, and relationship‑management abilities.
• Disciplined, consistent follow‑up approach and good organisational skills.
• Full‑time availability; candidates based in Delhi NCR preferred.

Required skills

• Proficiency with CRM tools for lead tracking and record‑keeping.