Technical Program Manager

About the role

The Technical Program Manager will join Coupang's TW Engineering team, which owns end‑to‑end systems for the core business in Taiwan. You will drive the creation of tools, processes, and metrics that enable the team to scale efficiently and deliver exceptional customer experiences.

Key responsibilities

• Develop new tools and processes to support the strategic direction of the TW Engineering team.
• Prioritize programs and activities in line with the team’s mission and goals.
• Act as an internal accelerator to implement new tools and processes.
• Collaborate with engineering, finance, legal, and product stakeholders to deliver scalable solutions.
• Identify system needs and define processes to improve efficiency and scalability.
• Lead meetings and work streams with senior leadership across the company.
• Define and track metrics to measure the efficacy of internal resources and drive improvements.
• Use data to inform system requirements and prioritize initiatives.

Required profile

• 10+ years of industry experience in software development, QA, or related fields.
• 5+ years of experience managing technical programs.
• Proven ability to solve complex problems, dig deep into issues, and propose realistic solutions.
• Strong capability to synthesize large sets of structured and unstructured data into actionable business insights.
• High standards with a bias toward action and ability to meet tight deadlines in a fast‑paced environment.
• Excellent communication and interpersonal skills, capable of influencing senior leadership.

Required skills

• Microsoft Excel
• Microsoft PowerPoint