Technical Customer Success Manager - Europe

About the role

Cybeats is seeking a Technical Customer Success Manager to drive adoption of its SBOM management platform for European clients. The role is fully remote from India and combines pre‑sales discovery, post‑sales implementation, strategic advisory and tier‑1 support.

Key responsibilities

• Partner with the Western sales team during pre‑sales discovery to analyse prospect architectures and build Proof‑of‑Value plans.
• Lead hands‑on onboarding for engineering, DevSecOps and PSIRT teams, guiding API integrations, SSO setup and process automation.
• Provide deep‑tech advisory to global security heads on software‑supply‑chain compliance.
• Own first‑line platform debugging, data validation and triage of misclassifications before escalating to engineering.
• Capture engineering knowledge into playbooks, FAQs and developer toolkits for self‑service.

Required profile

• 3‑5 years of client‑facing technical experience (Solutions Engineer, Technical Account Manager or Technical CSM).
• Background in a B2B SaaS product company (Series A‑C) with a product‑first mindset.
• Comfort working across European time zones and delivering daily communication.
• Curiosity for complex technical domains and ability to brief C‑level stakeholders.

Required skills

• REST APIs
• JSON and XML parsing
• Postman collection manipulation
• API integration
• Single Sign‑On (SSO) configuration

What we offer

• Comprehensive medical coverage through Remote, the Employer of Record partner.
• 100 % fixed compensation with no variable component.