Team Member - Quality Assurance

About the role

The Quality Assurance Team Member will oversee all audit activities across the organization, ensuring they are performed smoothly, on time, and in full compliance with internal, external, statutory, ISO and NHB requirements. The role also drives the development and maintenance of Business Continuity Plans and SOP documentation in partnership with operational risk stakeholders.

Key responsibilities

• Coordinate and facilitate internal, external, concurrent, statutory, ISO and NHB audits at multiple hub locations.
• Liaise with internal stakeholders to gather audit requirements, prepare SOPs, and address observations.
• Collect and validate operational and customer‑service data required by auditors, ensuring data integrity.
• Achieve zero critical observations by reviewing audit findings, integrating corrective actions into processes, and monitoring implementation.
• Ensure timely closure of audit remarks and maintain comprehensive audit documentation.
• Review existing processes, propose enhancements, and support the creation of robust Business Continuity Plans for all branches.

Required profile

• B.Com, M.Com or MBA degree.
• Minimum five years of experience in operations, post‑disbursement activities, and audit coordination.
• Strong commercial acumen and goal‑oriented mindset.

Required skills