Team Lead – Sort Center Operations

About the role

Amazon is seeking a proactive Team Lead to oversee day‑to‑day operations at a Sort Center. You will manage a shift (day or night), ensure smooth flow of information across stakeholders, and drive continuous improvements that enhance customer experience and business continuity.

Key responsibilities

• Lead a shift team, monitor key performance metrics, and conduct regular audits.
• Identify and implement process improvements using data‑driven decisions.
• Communicate with external partners (carriers, vendors) and internal teams (finance, ops excellence, fulfillment centers).
• Escalate issues, track resolutions, and ensure adherence to standard operating procedures.
• Define, build, and execute transportation processes from fulfillment centers to customers.
• Hire, train, and develop a motivated workforce in collaboration with HR.
• Coordinate with finance, customer service, and project teams on Sort Center matters.
• Apply Kaizen and Six Sigma methodologies to reduce waste and improve quality.

Required profile

• Minimum 1 year experience in a customer‑facing, warehousing, logistics or manufacturing environment.
• Bachelor’s degree.
• Fluent written and spoken English.
• Basic understanding of logistics and ability to communicate clearly.

Required skills

• Microsoft Excel
• Microsoft Access
• SQL (basic querying)
• Proficiency with Microsoft Office suite

What we offer

• Opportunity to lead a high‑impact team within a global logistics network.
• Access to Amazon’s continuous improvement programs and training resources.
• Inclusive culture that supports diverse talent.