Support Specialist - IT Services & Sales

About the role

The Support Specialist will act as the first line of defence for all technology‑related issues affecting both internal staff and external clients. Working within the agreed service framework, you will ensure that hardware, software and network services run smoothly and without interruption.

Key responsibilities

• Provide on‑site and remote IT support for end‑users and client environments.
• Maintain and troubleshoot video‑conferencing, access‑control and telephone network systems.
• Manage IT assets including network devices, computers, printers and servers.
• Perform data‑security tasks such as antivirus management and regular backups.
• Configure and troubleshoot switches, wireless LANs and monitor network health using tools like PRTG.
• Support Windows, macOS, iOS and Android devices, as well as printer installations.
• Work with NAS, Synology and other backup solutions.
• Assist with Windows Server 2012 and Active Directory administration.
• Handle ad‑hoc projects and contribute to pre‑sales and post‑sales activities.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• 2–3 years of hands‑on IT support experience.
• Strong problem‑solving abilities and customer‑service orientation.

Required skills

• CCNA certification (preferred).
• MSCE certification (preferred).
• Linux knowledge or certification (preferred).
• Windows Server 2012 administration.
• Active Directory management.
• Network monitoring with PRTG.
• Switch and wireless LAN configuration.
• Experience with Windows, macOS, iOS and Android devices.
• Knowledge of NAS, Synology and backup solutions.