Student Onboarding Specialist

About the role

We are looking for a proactive Student Onboarding Specialist to join our fully remote team. In this full‑time position you will be the first point of contact for new learners, guiding them through the platform and ensuring a smooth start to their educational journey.

Key responsibilities

• Welcome new students and conduct comprehensive walkthroughs of the learning modules.
• Lead visualisation sessions to boost clarity, motivation, and commitment.
• Understand each student’s goals, preferences, and expectations to tailor the onboarding experience.
• Perform a 7‑day progress review, providing feedback to maintain retention and motivation.
• Engage students through meaningful conversations that build trust and emotional connection.
• Maintain accurate onboarding reports, follow‑ups, and track engagement patterns.

Required profile

• 3–8 years of experience in onboarding, counselling, teaching, or related customer‑facing roles.
• Strong communication and presentation abilities.
• Excellent interpersonal skills with a talent for building rapid rapport.
• High emotional intelligence, patience, and a student‑first mindset.

Required skills

What we offer

• Fully remote, full‑time employment.
• Opportunity to impact student success across a growing educational platform.