State Enterprise Training Lead

About the role

We are looking for a State Enterprise Training Lead to design and deliver training programs for our enterprise and government accounts. The role will partner with master supervisors, trainers and national teams to ensure high‑quality learning and performance support across the organization.

Key responsibilities

• Conduct train‑the‑trainer programs for master supervisors and partner trainers.
• Deliver revalidation training for SMB, strategic large and government accounts.
• Provide performance coaching and on‑field mentoring for enterprise staff.
• Manage trainings on handling enterprise accounts and develop realistic field scenarios.
• Support headquarters in creating vernacular training content.
• Plan and execute buddy‑ride programs for newly hired ESO and ESM personnel, ensuring hand‑holding during the first 30 days.
• Monitor and audit buddy‑ride activities, certifications and training infrastructure readiness.
• Conduct periodic recertification of line managers.

Required profile

• Graduation; MBA preferred.
• 8‑12 years of relevant experience in enterprise training, coaching or related functions.

Required skills

• Strong product and service knowledge for enterprise solutions.
• Proficiency with IT tools used for training delivery.
• Planning, organizing and team management capabilities.
• Excellent communication, coaching and customer‑focus orientation.