Site Operations Manager

About the role

SmartQ is looking for a Site Operations Manager to lead daily food‑court activities, ensure seamless service delivery and maintain strong relationships with clients and vendors. The role blends operational excellence with a passion for food‑tech innovation in a fast‑paced environment.

Key responsibilities

• Oversee daily food‑court operations, coordinating vendors and on‑ground teams.
• Promote a positive work culture and ensure punctual delivery of high‑quality service.
• Resolve operational challenges quickly and report incidents, accidents, and near‑misses to the reporting manager.
• Prioritize client retention and deliver quality service to both clients and employees.
• Conduct food‑wastage analysis and implement cost‑optimization initiatives.
• Collaborate effectively within a team and take initiative when working independently.
• Uphold honesty and integrity, fostering a family‑oriented culture.

Required profile

• Strong commitment to delivering excellent service.
• Positive attitude with the ability to promote a collaborative work environment.
• High integrity and a family‑oriented mindset.
• Excellent communication skills for engaging with diverse stakeholders.
• Ability to work both independently and as part of a team.

Required skills