Shift Manager – Remote Hands Support Engineer

About the role

The Shift Manager – Remote Hands Support Engineer leads a multidisciplinary team of mechanical, electrical, BMS and implementation engineers to ensure safe, reliable operation of a business‑critical data‑centre. Working in shifts, you will be the first point of contact for site escalations, manage customer SLAs and support internal and external audits.

Key responsibilities

• Oversee day‑to‑day operation and maintenance of power, cooling, network and security systems during your shift.
• Manage capacity, security, change, incident and event processes to meet uptime and KPI targets.
• Maintain accurate databases of drawings, assets, power, cooling, capacity and cabling.
• Produce monthly MIS reports for internal and external customers.
• Develop and review procedures (MOPs, SOPs, EOPs) for all maintenance activities.
• Supervise mechanical, electrical, security and building inspections to keep facilities in optimal condition.
• Analyse vendor costs, create purchase orders, track PR/PO and ensure invoice certification.
• Lead special facilities upgrade projects from planning through to operation.
• Ensure compliance with statutory and audit requirements.

Required profile

• Proven experience in operation, maintenance or construction of data‑centre or telecom facilities (electrical, mechanical, firefighting).
• Ability to work in rotating shifts and lead a multidisciplinary engineering team.
• Strong stakeholder management with internal teams and customers.
• Experience handling internal and external audits and compliance processes.

Required skills

• Power and cooling system management
• Network and security infrastructure
• Database/asset management (drawings, capacity, cabling)
• Procedure development (MOP, SOP, EOP)
• Cost analysis and purchase‑order administration
• MIS reporting