Services Support Associate II – Learning Operations

About the role

Deloitte’s Learning Operations team in Hyderabad is seeking a Services Support Associate II to provide end‑to‑end administrative and backend support for talent development initiatives across global member firms. The role focuses on delivering high‑quality service to internal clients in multiple countries.

Key responsibilities

• Support US Talent Development Learning Operations for offshore clients, including training planning and delivery activities.
• Manage administrative tasks, system activities, and data‑entry requirements with accuracy.
• Communicate task status, requirements, and deliverables to stakeholders and team leads.
• Perform quality checks and ensure timely submission of work.
• Demonstrate ownership, accountability, and prioritization while contributing to team and firm initiatives.

Required profile

• Graduate, MBA, or post‑graduate degree.
• 0‑5 years of experience in learning operations or backend operations.
• Experience supporting administrative tasks, system activities, and data entry.
• Strong written communication and email etiquette.

Required skills

• Proficiency in Microsoft Excel (sorting, filtering, removing duplicates).
• Experience creating Microsoft PowerPoint presentations.
• Familiarity with virtual collaboration platforms such as Zoom, Saba Meeting/Centra, and Microsoft Teams.
• Experience handling cases or tickets and interacting with internal clients.