This job is no longer available
This job expired on 23/09/2026. It no longer accepts applications.
Service Desk – French Language
Zensar Technologies · Pune
Job description
About the role
This position provides first‑line IT support to Swiss end‑users, handling incidents and service requests through phone, email, chat and ticketing systems. The role requires fluent French communication and strong English skills to collaborate with global support teams.
Key responsibilities
- Respond to user inquiries and incidents in French via multiple channels.
- Log, categorize, and resolve tickets using the company ticketing platform.
- Troubleshoot hardware, software, and network issues at a basic level.
- Escalate complex problems to higher‑level support while ensuring SLA compliance.
- Maintain and update documentation and knowledge‑base articles.
Required profile
- Fluent French (B2/C1 level) – spoken and written.
- Strong English communication skills.
- Ability to interact effectively with Swiss end‑users and international teams.
- Knowledge of German and/or Italian is a plus.
Required skills
- Ticketing systems
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Zensar Technologies
Pune