Service Delivery Leader

About the role

We are seeking a Service Delivery Leader to drive the delivery of IT services supporting Airbus’s PLM Foundations within the Digital transformation journey. The role will oversee incident resolution, SLA compliance and cost optimisation while coordinating with internal teams and external vendors.

Key responsibilities

• Monitor and coordinate issue resolution to meet defined KPIs and SLAs.
• Escalate incidents and ensure remote teams follow central IS/IT processes.
• Propose and implement improvements, tracking their status with appropriate metrics.
• Define corrective actions and lead resolution teams to achieve service objectives.
• Report on service performance, manage SLA fulfillment and mitigation actions.
• Oversee maintenance cost allocation and drive cost‑optimisation for infrastructure and applications.
• Monitor outsourced teams and activities in collaboration with contract management.

Required profile

• Engineering graduate or postgraduate with at least 7 years of experience in IT solution development and delivery.
• 1–2 years of service delivery experience and 2–4 years of project management.
• Experience in business process analysis, subcontractor management and software/tool development.
• Strong stakeholder management skills across transnational environments.
• Knowledge of ITIL processes, KPIs and vendor management.

Required skills

• ITIL framework
• Agile, SAFe and Waterfall project methodologies
• Software quality management awareness

What we offer

• Opportunity to contribute to a high‑impact digital transformation program.
• Collaboration with global teams and leading technology partners.
• Competitive compensation and professional development.