Service Delivery Coordinator

About the role

Anovia is a leading technology outsourcing provider specializing in telecommunications support, workflow, and knowledge processes. The Service Delivery Coordinator ensures efficient handling of service tickets, optimal use of technical resources, and high client satisfaction across global Fortune 500 and 1000 customers.

Key responsibilities

• Assign reactive service tickets to appropriate technical resources based on urgency, skill set, and SLA requirements.
• Schedule and dispatch remote and onsite engineers using the service management platform.
• Monitor ticket queues, ensure timely progression, and perform quality checks before closure.
• Coordinate with support teams, clients, and account managers to manage priorities, escalations, and communications.
• Track engineer utilization, report metrics, and identify opportunities to improve productivity.

Required profile

• Experience in IT service coordination, service desk operations, or dispatch.
• Understanding of ticketing processes, SLAs, and technical resource scheduling.
• Strong organizational, multitasking, and communication abilities in a fast‑paced environment.

Required skills

• Familiarity with service management platforms such as ConnectWise.

What we offer

• Professional development and continuous learning opportunities.
• Exposure to client service management, technical operations, and resource coordination.
• A collaborative and dynamic IT service delivery environment.