Senior Manager – Salesforce Consulting

About the role

PwC is seeking a Senior Manager to lead Salesforce consulting engagements in Mumbai. You will help clients leverage Salesforce technology to improve customer experiences, drive sustainable change, and achieve measurable results.

Key responsibilities

• Manage one or more projects or programs, applying Waterfall, Agile or hybrid methodologies.
• Monitor project budgets, scope, timelines and deliverables, ensuring alignment with client expectations.
• Coordinate with internal and external stakeholders, set milestones, define RACI matrices and track progress using tools such as LucidChart and Smartsheet.
• Identify and mitigate risks and issues, maintain delivery standards, and achieve high client satisfaction scores.
• Lead, motivate and up‑skill the delivery team, conduct project exit activities and share best practices.
• Maintain up‑to‑date Salesforce and project‑management certifications.

Required profile

• Proven experience in program or delivery management, preferably in a consulting environment.
• Strong ability to manage budgets, scopes and stakeholder relationships.
• Experience guiding teams through Agile, Waterfall or hybrid project lifecycles.

Required skills

• Salesforce Administrator certification.
• Salesforce Sales Cloud and Service Cloud certifications.
• Project‑management certification (e.g., Prince2, Scrum, PMP).
• Familiarity with LucidChart and Smartsheet for planning and tracking.

What we offer

• Opportunity to work on high‑impact Salesforce transformations for leading clients.
• Professional development and support for maintaining certifications.
• Collaborative environment within a global advisory firm.