Senior Manager, Customer Engineering (Remote – India)

About the role

Cloudflare is seeking a senior leader to head its Customer Engineering organization in India. Reporting to APAC Customer Engineering leadership, you will build and scale an AI‑augmented technical go‑to‑market team that drives new business, adoption, retention, and expansion across enterprise and strategic accounts.

Key responsibilities

• Lead, coach, and grow the India Customer Engineering team while maintaining a strong individual technical contribution.
• Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding, QBRs, renewals, and expansion plays.
• Partner with Account Executives to validate solutions, drive technical closure of new business, and support pipeline inspection.
• Facilitate cross‑team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly.
• Surface regional feedback, product gaps, and competitive insights to product and engineering teams.

Required profile

• Proven people‑leadership experience, including hiring, coaching, and performance management of technical teams.
• Commercial mindset with quota‑carrying or revenue‑aligned experience and strong executive presence.
• Experience working with enterprise customers in India or APAC and familiarity with hyperscaler ecosystems or cybersecurity vendors.
• Comfort operating in a fast‑moving, AI‑enabled environment.

Required skills

• Security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
• Hands‑on experience with Cloudflare’s developer stack, especially Workers AI and AI Gateway.
• Applied AI expertise – prompt engineering, LLM orchestration, Retrieval‑Augmented Generation (RAG).
• Coding/scripting fluency in Python and JavaScript.
• Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.