Senior Manager, AI Solution Architect - Global Managed Services

About the role

EY Global Delivery Services (GDS) is hiring a Senior Manager AI Solution Architect for its Global Managed Services (GMS) practice in Bengaluru. The role sits within a solution team that builds bespoke solutions aligned to client objectives and transformation aspirations, and also takes part in business development and supports frontline sales in engaging target clients from opportunity identification to delivery setup.

Key responsibilities

• Lead AI solutioning for AMS pursuits, embedding AI, GenAI and agentic capabilities into end-to-end service models
• Identify high-impact AI use cases and innovation opportunities across operations and applications, and build quantified AI value cases (productivity, cost, experience, automation)
• Shape the AI-led solution narrative and define AI architecture, agent models and platform integration (e.g. ServiceNow, SaaS)
• Lead client engagements and orals, defend the AI strategy and solution design, and collaborate across teams on operating model and commercials
• Drive differentiation through emerging AI capabilities, accelerators and thought leadership
• Lead and/or manage due diligence before and after contracts, assessing the client's current state, risks and commercial impact
• Contribute to designing a priority managed services offering, focusing on delivery components needed to deploy a viable solution

Required profile

• Degree in Business, Finance, Technology, IT or a related field
• 15+ years of relevant industry experience
• Experience in coaching, mentoring and developing people
• Experience across the end-to-end managed services life cycle
• Flexibility to work with stakeholders across the world in different time zones
• Industry experience in sectors such as banking, insurance, consumer products, retail, technology, manufacturing, life sciences, oil and gas, power and utilities, or telecom

Required skills

• Integrated managed services solutions, mainly tech ops: SAP, ServiceNow, MS Dynamics, data and analytics, app modernization, GenAI, AI/ML operations, Guidewire
• Business operations: finance (tax, treasury, consolidation, revenue assurance, regulatory reporting), supply chain (sourcing, procurement, vendor management), mobility and payroll
• Risk and controls: enterprise risk, resilience, compliance, internal audit
• Preferred: TOGAF certification, Design Thinking and Agile methodology, and knowledge of the Big Four go-to-market propositions