Senior IT Technician

About the role

We are looking for a Senior IT Technician to join OPTEL GROUP’s IT team. You will provide first‑line technical support to employees, ensuring their hardware and software run smoothly so the business can focus on its traceability and socio‑environmental mission.

Key responsibilities

• Respond to support tickets, phone calls and emails, delivering timely assistance to end‑users.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers and mobile devices.
• Set up and configure new hardware, operating systems, applications and peripherals for users.
• Install, configure and maintain end‑user software such as email clients, web browsers and productivity tools.
• Troubleshoot wired and wireless network connectivity problems.
• Perform basic system administration tasks, including user account management and file‑folder permission settings.
• Provide training to new employees on company software and applications.
• Follow standard operating procedures for incident, problem and change management.
• Document technical procedures and create knowledge‑base articles to improve team efficiency.

Required profile

• Senior‑level experience in end‑user IT support.
• Strong communication skills and ability to understand user needs.
• Proactive attitude toward continuous learning and skill development.
• Capability to work collaboratively within a team-oriented environment.

Required skills

• Desktop hardware support
• Laptop hardware support
• Printer troubleshooting
• Mobile device support
• Operating system installation and configuration
• Application installation and configuration
• Network connectivity troubleshooting (wired and wireless)
• User account management
• File and folder permission management