Senior Associate – Salesforce Consulting

About the role

Join PwC's Advisory line of service as a Senior Associate focused on Salesforce Consulting. You will help clients leverage Salesforce technology to improve customer experiences, drive sustainable change, and deliver measurable results across sales, service and marketing functions.

Key responsibilities

• Analyse client challenges and design custom Salesforce solutions.
• Transform sales, service and marketing capabilities through data exploration and trend identification.
• Manage customer life‑cycle processes and build online communities.
• Facilitate employee engagement, collaboration and partner integration in a secure, branded environment.
• Provide guidance on AppExchange products and recommend appropriate solutions.

Required profile

• Strong knowledge of Salesforce Sales Cloud or Service Cloud business processes and use cases.
• Good understanding of AppExchange solutions; Marketing Cloud/Pardot and integration experience are a plus.
• Formal Salesforce certifications strongly preferred.
• Familiarity with Lightning components, Apex, Visualforce, Process Builder, workflows and record types.
• Detail‑oriented with the ability to translate business requirements into actionable system specifications.
• Excellent communication, problem‑solving and interpersonal skills with a strong sense of urgency.

Required skills

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Marketing Cloud
• Pardot
• AppExchange
• Lightning Experience
• Apex
• Visualforce
• Process Builder
• Workflow Rules
• Integration techniques