SAP Yard Filling & Asset Management Consultant

About the role

Join BASF Digital Hub Hyderabad as an SAP Yard Filling and Asset Management Consultant. You will support SAP‑based logistics and maintenance processes, ensuring stable operations and continuous improvement across yard management, filling execution, and enterprise asset management.

Key responsibilities

• Provide ITSM support: receive, prioritize, and document incidents and service requests, analysing complex functional issues.
• Resolve standard user issues, authorisation questions, and transaction errors using defined procedures and knowledge articles.
• Coordinate with cross‑functional teams to address technical defects, interface failures, and performance problems.
• Support change and release activities, including testing, transport preparation, and cut‑over support.
• Maintain runbooks, support documentation, and knowledge‑base articles to improve first‑time resolution.
• Identify recurring problems early and apply PDCA cycles for resolution.
• Escalate critical issues to Level 3 or development teams with full diagnostics and impact assessment.
• Collaborate with users to identify improvement opportunities and drive service excellence.

Required profile

• 3–4 years of experience in SAP application support, preferably in logistics or asset management.
• Strong analytical skills to troubleshoot configuration, logs, interfaces and dependencies.
• Experience with ITSM processes and incident management.
• Ability to work collaboratively across teams and communicate technical information clearly.

Required skills

• SAP (including SAP PM)
• ITSM tools and processes