Salesforce Consulting Manager

About the role

Join PwC's Salesforce Consulting practice in Mumbai as a Manager, leading projects that help clients transform their sales, service and marketing capabilities using Salesforce technology.

Key responsibilities

• Manage one or more Salesforce implementation projects, applying Waterfall, Agile or hybrid methodologies.
• Monitor project budgets, scope, timelines and deliverables, ensuring alignment with client expectations.
• Define milestones, RACI matrices and project plans; lead and motivate internal project teams.
• Identify and mitigate risks and issues, maintaining project health and client satisfaction.
• Maintain project documentation using tools such as LucidChart and Smartsheet.
• Conduct project closure activities, capture lessons learned and contribute to continuous improvement.
• Participate in candidate interviews, upskill team members and act as primary point of contact for stakeholders.

Required profile

• Proven experience managing Salesforce consulting projects.
• Current Salesforce Administrator, Sales Cloud and Service Cloud certifications.
• Project management certification (e.g., Prince2, Scrum, PMP).
• Ability to keep certifications up‑to‑date and earn quarterly Superbadges.

Required skills

• Salesforce Administration
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Project Management (Prince2, Scrum, PMP)
• Agile and Waterfall methodologies
• LucidChart
• Smartsheet