Sales Operations & CRM Analyst

About the role

This role is based in Pune and supports the UK Commercial team across Express, Freight and Key Accounts. It serves as the backbone of commercial data and systems, driving Salesforce data integrity, building Power BI dashboards and enabling data-driven decisions.

Key responsibilities

• Own day-to-day Salesforce (SFDC) administration for the UK: account ownership, opportunity hygiene, pipeline accuracy and user adoption
• Design and enforce data standards across the UK commercial team and fix data gaps in accounts, contacts, opportunities and activity logs
• Liaise with the global D&T / CRM team on UK configuration, workflow and integration needs (ACE, Cargowise)
• Build and maintain the UK Commercial Performance Dashboard in Power BI (revenue vs budget, pipeline, GSS quintile scores, FTB, loyalty, activity) and the monthly performance pack for leadership
• Track and analyse leading and lagging KPIs per sales person and support the monthly GSS quintile review
• Own the UK Budget vs Actual reporting, reconciling ACE actuals against the FY budget by sales person
• Assist with business cases, headcount proposals and commercial planning inputs, and partner with the Global Head of Sales Training on embedding commercial operations best practice into the AWOS sales methodology

Required profile

• 2-4 years in a Sales Operations, Revenue Operations, CRM or Commercial Analyst role; B2B preferred; logistics or freight a significant advantage
• Demonstrable Salesforce experience (reporting, dashboards, admin); certification a strong plus
• Proven Power BI capability with live dashboards, data modelling and DAX, with examples shown
• Advanced Excel and comfort working across time zones

Required skills

• Salesforce (SFDC)
• Power BI and DAX
• SQL and/or ETL experience preferred