Sales Consultant – Travel Sales

About the role

The Travel Consultant – Sales is the first point of contact for customers exploring trips with Dream On Travel. You will understand travel needs, answer questions confidently, and convert inquiries into confirmed bookings while managing your own pipeline of leads.

Key responsibilities

• Handle inbound inquiries via phone, WhatsApp, and social media, qualifying leads and gathering trip details.
• Explain itineraries, pricing, inclusions, and exclusions clearly to build customer confidence.
• Follow up on warm leads using provided cadences and templates.
• Maintain accurate, up‑to‑date records of each lead in the CRM or tracking sheet.
• Coordinate with the operations team to hand off confirmed bookings.
• Relay recurring customer feedback and objections to marketing and leadership.

Required profile

• Graduate in any field; specialisation in marketing, communication, or travel is a plus.
• 2–5 years of experience in sales, telesales, or customer engagement, preferably phone‑based.
• Comfortable communicating on the phone and via chat.
• Motivated by personal targets and able to work independently.

Required skills

• Proficiency with CRM systems for lead tracking.