Restaurant Manager – Lonavala

About the role

We are seeking an experienced Restaurant Manager to lead day‑to‑day operations at our Lonavala property. The role focuses on delivering exceptional guest experiences, maintaining high service standards, and driving revenue in a high‑volume, luxury‑resort environment.

Key responsibilities

• Manage day‑to‑day operations and ensure smooth service across all meal periods.
• Maintain high standards of food quality, service, hygiene, grooming and guest experience.
• Lead, supervise, train and motivate the restaurant team.
• Prepare duty rosters, allocate manpower and conduct daily briefings.
• Coordinate with Kitchen, Stewarding, Bar, Engineering, Housekeeping and Front Office teams.
• Handle guest feedback, complaints and special requests professionally.
• Monitor sales, revenue targets, average check, covers and upselling opportunities.
• Control operational costs through monitoring of F&B consumption, wastage, inventory and manpower.
• Ensure compliance with SOPs, food safety, hygiene, fire safety and statutory requirements.
• Oversee billing, cash handling, discounts, voids, complimentary transactions and prevent revenue leakage.
• Conduct regular briefings and training to improve product knowledge and service standards.
• Collaborate with F&B leadership on menu promotions, events and revenue‑generating initiatives.
• Maintain strong relationships with regular and VIP guests, providing personalized service.

Required profile

• Strong knowledge of restaurant operations, F&B service and hotel standards.
• Experience in high‑volume restaurants, banquets or luxury resort operations preferred.
• Leadership, communication, guest‑handling and problem‑solving abilities.
• Knowledge of POS systems, billing, inventory and basic F&B financial controls.
• Diploma or degree in Hotel Management or Hospitality Management.
• 4–8 years of relevant experience, preferably with a reputed hotel, resort or luxury hospitality brand.

Required skills

• POS systems
• Billing
• Inventory management
• F&B financial controls