Resort Manager – Property Operations Leader

About the role

The Resort Manager I‑B acts as the strategic business leader of property operations, stepping in as General Manager when required. This role oversees all core departments, ensuring the brand’s service standards and financial goals are met while delivering exceptional guest experiences.

Key responsibilities

• Lead Front Office, Retail, Recreation, Housekeeping, Security, Engineering, Food & Beverage, and Event Management teams.
• Develop and execute operational strategies aligned with brand objectives.
• Monitor financial performance, manage budgets, and control capital expenditures.
• Drive guest satisfaction, employee engagement, and revenue growth.
• Identify operational challenges and implement corrective solutions.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management or related field with 8 years of relevant experience, OR a 4‑year bachelor’s degree with 6 years of experience.
• Proven experience in managing property operations, sales, and marketing within the hospitality sector.

Required skills

• Financial budgeting and profit‑and‑loss management.
• Leadership of multi‑department teams (Front Office, Housekeeping, F&B, Engineering, etc.).
• Strategic planning and execution aligned with brand objectives.
• Guest experience optimization and employee satisfaction focus.