Receptionist

About the role

The Receptionist is the first point of contact for visitors, guests, students, and passengers at Gen24 Flybiz's new Avion Flight Training Centre in Mumbai. You will manage front‑desk operations, deliver exceptional customer service, and support the smooth administrative flow of the training centre.

Key responsibilities

• Greet and assist visitors, guests, and students professionally.
• Provide accurate information on services, schedules, programs, and facilities.
• Maintain a clean, organised, and welcoming front‑desk area.
• Manage visitor entry logs and coordinate with security.
• Answer, screen, and route incoming calls to the appropriate departments.
• Handle email and in‑person inquiries promptly.
• Schedule appointments, meetings, and training sessions.
• Maintain front‑office records, registers, and documentation.
• Coordinate mail, courier services, and conference‑room bookings.
• Assist crew members and trainees with directions and briefing‑room logistics.

Required profile

• Graduate in any discipline; diploma in Hospitality, Aviation Management or Front Office Operations preferred.
• 1–3 years of experience in front‑office or customer‑service roles, preferably in airline, hospitality or academic settings.
• Professional grooming, strong interpersonal skills, and ability to multitask.
• Reliable, punctual, and well‑organised.

Required skills

• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with front‑desk or CRM software (optional).
• Ability to operate standard office equipment.