RCM Trainer – Revenue Cycle Management Training Specialist

About the role

We are seeking an experienced RCM Trainer to build technical capability across the organization. The role involves identifying training needs, designing learning modules, delivering process and technical training, and continuously improving learning outcomes for freshers, analysts, team leads, and managers.

Key responsibilities

• Conduct Training Need Identification (TNI) based on business requirements, quality audits, productivity, and performance metrics.
• Identify skill gaps at individual, process, and department levels and deliver targeted training.
• Design and develop technical training modules, SOPs, presentations, assessments, and learning materials.
• Create role‑based learning paths for Freshers, Analysts, Senior Analysts, Team Leads, and Managers.
• Deliver process, refresher, cross‑functional, on‑the‑job, and upskilling training for RCM teams.
• Provide training on end‑to‑end RCM processes including Medical Billing, AR Follow‑up, Payment Posting, Charge Entry, Denial Management, Eligibility Verification, Prior Authorization, Credentialing awareness, HIPAA, and insurance guidelines.
• Evaluate training effectiveness through assessments, certifications, feedback, and post‑training performance analysis.
• Collaborate with Operations, QA, HR, and leadership to drive continuous learning and performance improvement.
• Support process transitions and new client implementations by developing training plans.
• Maintain training records, dashboards, and reports, ensuring content stays current with process and payer changes.

Required profile

• Strong domain expertise in end‑to‑end Revenue Cycle Management.
• Experience designing and delivering training for both entry‑level and senior professionals.
• Excellent presentation, facilitation, and stakeholder management skills.
• Analytical mindset with problem‑solving and coaching abilities.
• Graduate degree (Healthcare or Life Sciences preferred) and optional certification in Learning & Development or Instructional Design.

Required skills

• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Word
• Learning Management Systems (LMS)