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This job expired on 19/07/2026. It no longer accepts applications.
Project Manager – Dialer & Contact Centre Solutions
HDFC SKY · Mumbai
Job description
About the role
We are looking for an experienced Project Manager to lead the implementation and integration of dialer and contact centre solutions. The role involves overseeing projects from requirements gathering through deployment and post‑production support, ensuring timely delivery and optimal performance.
Key responsibilities
- Manage the full project lifecycle, from planning and requirement analysis to deployment and support.
- Develop detailed project plans, timelines, resource allocations, risk registers and status reports.
- Coordinate with business, compliance, operations, technology and vendor teams to ensure successful delivery.
- Monitor project milestones, budgets, deliverables and quality standards, providing analytical insights.
- Drive adoption of solutions across sales, operations, compliance and customer service functions.
Required profile
- Graduate degree in any discipline.
- Up to 5 years of experience in project management, preferably with contact centre or dialer projects.
Required skills
- Experience with contact centre technologies.
- API integrations.
- AI‑driven automation solutions.
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HDFC SKY
Mumbai
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