Product Support Engineer

About the role

Singular is looking for a Product Support Engineer with strong technical and communication skills to join its India support team. This role is ideal for someone passionate about problem‑solving, customer experience, and technology.

Key responsibilities

• Provide timely and high‑quality technical support to Singular’s customers and partners.
• Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards.
• Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed.
• Become a subject‑matter expert in Singular’s product suite and the AdTech/mobile marketing ecosystem.
• Help create internal documentation, FAQs, and knowledge‑base articles.
• Act as a customer advocate by delivering feedback to product and engineering.

Required profile

• 2–5 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment.
• Familiarity with REST APIs, HTTP protocols, and debugging tools such as browser dev tools or Postman.
• Ability to write basic SQL queries and use scripting/regex for analysis.
• Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Clear and concise communication skills, both written and verbal.
• A collaborative mindset with the ability to work with distributed global teams.

Required skills

• REST APIs
• HTTP protocols
• Browser developer tools
• Postman
• SQL
• Scripting / regex
• Android SDK
• iOS SDK