Process Trainer – International E‑commerce / Seller Support

About the role

PineQ Lab Technology is looking for a Process Trainer to lead onboarding and upskilling programs for its International E‑commerce / Seller Support team. The role is based in Pune and requires working from the office on a rotational shift schedule.

Key responsibilities

• Design and deliver onboarding and continuous training programs for seller support agents.
• Create training manuals, presentations, SOPs and knowledge‑base articles.
• Train employees on e‑commerce processes, tools, policies and quality standards.
• Conduct assessments, track trainee performance and provide coaching.
• Collaborate with Operations, Quality and client teams to identify training gaps.
• Drive continuous improvement of training content and delivery methods.

Required profile

• Graduate or Bachelor’s degree (mandatory).
• Minimum 2 years of experience as a Process Trainer.
• Experience in International BPO, Seller Support or E‑commerce environments.
• Strong knowledge of seller onboarding, inventory, order management and issue resolution.
• Excellent verbal and written English communication.
• Willingness to work rotational shifts and a 5.5‑day work week.

Required skills

• Training facilitation and presentation development.
• SOP and assessment creation.
• Performance tracking and coaching.

What we offer

• On‑site work in Pune with a two‑way cab facility.
• Dynamic environment within a growing e‑commerce technology company.